RETURNS & EXCHANGES
Every piece from Jyil Handmade Apparel is thoughtfully created with care, intention, and attention to detail. Because of the time, materials, and craftsmanship involved, all handmade items are considered final sale and are not eligible for standard returns or exchanges. Please review the information below. If there is ever a problem caused on our end, we are here to help and will do our best to make things right.
Our Policy
All handmade items from Jyil Handmade Apparel are considered final sale. Because every piece requires time, materials, and careful craftsmanship, we do not offer standard returns or exchanges for changes of mind, incorrect sizing selections, or personal preference. We truly appreciate your understanding and your support of our small handmade business.
If There Is a Problem
We want you to love and feel confident in your handmade piece. If your order arrives damaged, incorrect, or with an issue caused on our end, please email us within 72 hours of delivery. We are sorry if something is not right. Once we receive the necessary information, we will carefully review the situation and do our best to find a fair resolution.
What to Send Us
To help us review your claim, please include:
• Your full name
• Your order number
• A clear description of the issue
• Clear photos or videos showing the item and the problem
• A photo showing that all original tags are still attached
• The date your order was delivered
The clearer the information you provide, the easier it will be for us to understand what happened and assist you.
Item Condition Requirements
To be considered for a claim or possible exchange, the item must:
• Be unworn
• Be unwashed
• Be unaltered
• Have all original tags clearly attached
• Remain in its original condition
Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be eligible for assistance.
How We Review Claims
Each request is reviewed carefully and with care. If approved, we may offer an exchange or other solution on a case-by-case basis depending on the issue. Our team will respond to you as soom as possible.
What Happens Next
You Reach Out
Email us within 72 hours of delivery and include your order details, explanation, photos, and videos.
1
We Review
We carefully review your claim, the condition of the piece, and the information you provided. We may contact you if we need additional details.
2
We Find a Solution
If the claim is approved, we will explain the available resolution. This may include a correction, repair, exchange, or another solution based on the situation.
3
We’re Here for You
Our goal is to handle every approved claim with kindness, fairness, and care. We will guide you through the next steps.